Position overview

We are seeking a highly skilled and motivated AppSmart and CollectSmart Functional Consultant to join our team. The ideal candidate will be responsible for providing expertise in the implementation, customization, and support of AppSmart and CollectSmart software solutions. The role requires a strong understanding of application development, excellent problem solving skills, debt collection processes, excellent analytical skills and the ability to effectively communicate with customers to understand their business requirements.

Roles and Responsibilities

• Engage with customers to review and analyze their requirements, determine operational objectives and document the business requirement specifications.
• Scope the solution and translate the business requirements into detailed functional specifications indicating software development and configuration requirements, inclusive of workflow diagrams.
• Facilitate and conduct walk through of the requirement specification with the customer and development team.
• Configure and/or perform a comprehensive quality assessment of the solution.
• Provide input into effort estimates and test scenarios for QA testing.
• Provide day-to-day functional support.

Minimum requirements

• Complete understanding of the Software Development Life Cycle.
• Understanding of relational database and client-server concepts.
• Proficiency in Google suite, Jira, SAP Solution manager and other relevant software applications.
• Microsoft SQL knowledge and experience.
• High level of English proficiency (verbal and written)
• Familiar with Agile methodology.

Skills Requirements

• Strong presentation skills
• Conceptual thinker with logical and critical problem solving style and approach.
• Attention to detail and accuracy in data entry, record-keeping, and document preparation.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Ability to multitask, be flexible and have the ability to prioritize with a sense of urgency and work under pressure to tight deadlines, which includes the possibility of working over weekends and outside of office hours.
• Customer service oriented.
• Strong sense of ownership and accountability.
• Ability to work within a team and independently.

Experience

• 7 - 10 years of experience in the IT environment.
• Familiarity with the credit industry.